CORONAVIRUS PROTOCOL
HOTEL TROPICO LATINO

Your health is our priority

What is a coronavirus?

Coronaviruses are an extensive family of viruses that can cause disease in both animals as well as humans. In humans, various coronaviruses are known to cause respiratory infections that can range from the common cold to more illnesses evere such as Middle East respiratory syndrome (MERS) and respiratory syndrome severe acute (SARS). The most recently discovered coronavirus causes COVID-19 disease.

Symptoms

The most common symptoms of COVID-19 are fever, tiredness, and a dry cough. Some Patients may have pain, nasal congestion, runny nose, sore throat, or diarrhea. These symptoms are usually mild and appear gradually. Some people get infected but they do not develop any symptoms and are not ill. Most people (about 80%) recover from the disease without the need for any treatment special. About 1 in 6 people who contract COVID-19 develops a severe illness and has trouble breathing. Older people and those who suffer underlying medical conditions such as high blood pressure, heart problems, or diabetes are more likely to develop serious illness. Around 2% of people who have contracted the disease have died. People who have a fever, cough, and shortness of breath should seek medical attention.

How to protect yourself


Wash your hands frequently

Wash your hands frequently


Adopt respiratory hygiene measures

Adopt respiratory hygiene measures


Maintain social distancing

Maintain social distancing


Avoid touching your eyes, nose, and mouth

Avoid touching your eyes, nose, and mouth

Wash your hands frequently
Wash your hands frequently with an alcohol-based hand sanitizer or with soap and water.

Why?
Washing your hands with an alcohol-based hand rub or soap and water kills the virus if this is in your hands.

Adopt respiratory hygiene measures
When coughing or sneezing, cover your mouth and nose with a bent elbow or a tissue; pull the tissue immediately and wash your hands with a hand sanitizer based on alcohol, or with soap and water.

Why?
Covering the mouth and nose during coughing or sneezing prevents the spread of germs and virus. If you sneeze or cough while covering with your hands you can contaminate objects or the people it touches

Maintain social distancing
Keep at least 2 meters (6 feet) between you and other people, particularly those who cough, sneeze and have a fever.

Why?
When someone with a respiratory illness, such as the 2019 infection, you cough or sneeze, project small droplets that contain the virus. Nap too close, you can inhale the virus.

Avoid touching your eyes, nose, and mouth
Why? Hands touch many surfaces that may be contaminated with the virus. If you touch your eyes, nose, or mouth with contaminated hands, you can transfer the virus from the surface to himself. If you have a fever, cough and shortness of breath, seek medical attention in time

Why?

Whenever you have a fever, cough, and shortness of breath, it is important to seek care immediately, as these symptoms may be due to a respiratory infection or another serious condition. Respiratory symptoms with fever can have various causes, and Depending on your travel history and personal circumstances, Covid 19 could be one of them.

Hotel Trópico Latino

Hotel preventive measures

  1.  Employees who live in the hotel cannot bring guests. They must ask permission.
  2. Only hotel guests are allowed on the premises. Guests cannot invite others to the hotel.
  3. The restaurant and yoga and Pilates services are open to the public according to the health ministry of health schedule and following the precautionary rules.
  4. Meetings, groups or ceremonies are not allowed in the hotel, it is recommended strongly stay in your own space.
  5. The hotel recommends that guests do not leave the property to the extent possible.
  6. Reservation inquiries will be subject to the following questionnaire. Given the circumstances of COVID-19, could you please provide us with the following information
    •  Number of guests?
    • Nationality?
    • How many days have you been in Costa Rica?
    • Have you had symptoms such as fever, cough, shortness of breath in the last 15 days?
    • Have you been in contact with people with the above symptoms in the last 15 days?
    • Inviting others to the hotel will not be allowed. Do you agree?
    • We kindly ask you to help by social distancing. Do you agree?
  7. Reservations will send guests before their arrival: Arrival protocol, restaurant menu, schedule and location.
  8. The staff has been informed through WhatsApp groups, written notices and staff meetings:
    • Explanatory videos
    • Preventive measures
    • Action plan
  9. Our guests will be informed upon arrival of the preventive measures that they should have, the ones taken by the staff and who to contact.
  10. The hotel will be prepared with:
    • Hand sanitizers in social areas (Restaurants / SPA / Reception)
    • Masks
    • Information displayed in rooms and social areas. This information is provided by the Chamber of Tourism and the Ministry of Health
  11. The housekeeping department will implement a more frequent cleaning schedule for the air conditioning filters.
  12. Cleaning staff will wear gloves and masks if necessary when working in areas social and bathrooms.
  13. Restaurant:
    • All restaurant staff always wear gloves. Without exceptions.
    • When the customer approaches the restaurant, he is offered helpfully to extend hands to spray the product on your hands before sitting down. It is mandatory to offer it.
    • They must have the dispensers labeled and visible on the bar.
    • No vendor enters the kitchen. The product is entered by the staff.
    • If a technician comes to see the equipment (ice or refrigeration for example) it should be applied the product before entering. If he is ill, he is not allowed to pass.
    • Only the maintenance group is allowed into the restaurant, nobody
    • Anyone entering must follow hygiene rules before entering.
    • Cloth napkins should be exchanged for paper napkins immediately.
    • Finally, the salon workers must apply the product constantly.

Action Plan

The hotel recommends seeking medical attention early. Follow these steps
when you suspect a case:

Action Plan

The hotel recommends seeking medical attention early. Follow these steps
when you suspect a case:

Hotel
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